Terms of Service

These terms are between Hashigo Technologies ("Hashigo", "we") and the business that subscribes to Higo Pet Suite ("Customer", "you"). By using Higo, you agree to them.

1. The service

Higo Pet Suite helps pet businesses run bookings, records and operations. It is available in modules: Veterinary, Grooming and Transportation. Boarding & Kennel is coming soon.

Your plan sets your modules, number of branches and user limits. We may improve or change features over time.

2. Accounts

Each person uses their own login. Sharing logins is not allowed. You are responsible for your users and their actions, and for removing access when someone leaves. Tell us immediately if you suspect unauthorised use.

3. Subscription and fees

• Each branch is subscribed for 12 months from its onboarding date, unless agreed otherwise in writing.
• Fees are set in your order or invoice and paid outside Higo. Taxes such as GST are extra.
• Renewal is by agreement and is confirmed in Higo once payment is received.

4. When a subscription ends

• Days 1–10 after expiry (grace): the branch is read-only.
• From day 11 (suspended): the branch cannot be accessed. Data is kept.
• After day 30 (terminated): access cannot be restored, and data may be deleted after notice.
• Export: you can export your data while a branch is active or in grace.

5. Demo accounts

Demo accounts last 14 days unless extended. They use sample data and test-mode payments, and they send no messages to real customers. A demo may be converted into a paid account.

6. Your responsibilities

• Lawful use: use Higo lawfully, and keep the information you enter accurate.
• Your role under data law: you are the Data Fiduciary for your customers' and pets' data. You must give customers a privacy notice and obtain the consents the law requires, including for WhatsApp or SMS messages.
• Clinical decisions: these remain the responsibility of qualified professionals. Higo is a record-keeping and scheduling tool and does not give veterinary or medical advice.

7. Payments from your customers

• Where the money goes: online payments are processed by Razorpay into your own Razorpay account. Hashigo is not a party to those payments and never holds your funds.
• Your responsibilities: prices, refunds, cancellations and chargebacks are yours, as is following Razorpay's terms.
• Your keys: keep your payment keys valid and tell us if they change.

8. Messaging costs

WhatsApp and SMS charges are paid by you. Email needed to run Higo, such as sign-in codes and confirmations, is included within fair use.

9. Your data

You own your data. We process it only to provide Higo, as described in our Privacy Notice.

Each customer's data is kept separate from every other customer's. Our staff access it only with your permission for support.

10. Acceptable use

Do not:

• copy, resell or reverse-engineer Higo
• test its security without our written permission
• overload it, or scrape it
• upload unlawful or harmful content

11. Availability and support

• We work to keep Higo available and secure, and may carry out planned maintenance.
• We don't guarantee uninterrupted service unless agreed in writing.
• Support is available by email and phone during business hours, India time.

12. Intellectual property

Hashigo owns Higo, its software and its brand. During your subscription you have a non-exclusive, non-transferable right to use it. We may use suggestions you give us to improve Higo.

13. Confidentiality

Each side will keep the other's non-public information confidential and use it only for this agreement.

14. Warranties and liability

• Higo is provided "as is", to the extent the law allows.
• Our total liability for any claim is limited to the fees you paid for the affected branch in the 12 months before the claim.
• Neither side is liable for indirect losses such as lost profits or lost data. This does not limit liability that cannot be limited by law.

15. Indemnity

You will cover us against claims arising from your data, your missing customer consents, your payments and refunds, or your breach of these terms.

16. Suspension and termination

We may suspend access to protect security, or if these terms are seriously breached. Either side may end the agreement as set out in your order. Sections 9 and 12–17 continue after it ends.

17. Governing law

These terms are governed by the laws of India. The courts in Chennai, Tamil Nadu have jurisdiction.

18. Changes

We may update these terms with 30 days' notice to Customers. Continued use after that means you accept the changes.

19. Booking through a Clinic's link (for pet owners)

When you book through a Clinic's Higo booking link, your booking is with that Clinic.

The Clinic is responsible for its services, prices, cancellations and refunds. Contact the Clinic directly about your booking. Your data is handled as described in our Privacy Notice.

20. Contact

hello@hashigotechnologies.com · +91 99449 18320 · +971 55 281 8264.