Higo Pet Suite
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Privacy Notice

Last updated: 23 October 2026

1. Who we are

Higo Pet Suite ("Higo") is software made by Hashigo Technologies ("Hashigo", "we", "us"), with offices in Chennai, India and Dubai, UAE. Contact: hello@hashigotechnologies.com · +91 99449 18320 · +971 55 281 8264.

2. Our two roles

  • Clinic records. Vet clinics, groomers and pet transport businesses ("Clinics") use Higo to manage their customers, pets and bookings. For these records the Clinic is the Data Fiduciary, and Hashigo is a Data Processor. We act only on the Clinic's instructions. If you are a Clinic's customer, contact that Clinic first about your data. We will help them respond.
  • Our own records. Hashigo is the Data Fiduciary for website enquiries, Clinic staff accounts and our own communications with you.

3. What we collect

  • Website enquiries:
    • Your name, business name, email, phone and city.
    • The services you want, number of branches, approximate number of customers, when you want to start, your message, and your consent.
  • Clinic staff accounts: name, email, phone, role, branch, sign-in and session history, and a record of actions taken in Higo.
  • Pet owners (on behalf of Clinics):
    • Name, phone, email and address.
    • Pet details, including type, breed, age, weight and health records.
    • Bookings, payment status and payment reference numbers, plus your messaging preferences and consent.
  • Technical data: IP address and browser details, used for security, fraud prevention and rate limiting.

We never collect or store card, UPI or bank details. Payments are handled by Razorpay directly for the Clinic.

4. Why we use it

To provide and secure Higo, including bookings, reminders, sign-in codes, records and reports. We also use it to run Clinic subscriptions, answer enquiries, prevent fraud and meet legal duties.

We do not sell personal data. We do not use it for advertising. We do not use Clinic records to train AI models.

5. Legal basis

  • Your consent, for example when you send an enquiry, book through a Clinic's link or opt in to WhatsApp messages.
  • Legitimate uses allowed under India's Digital Personal Data Protection Act, 2023 ("DPDP Act").
  • Our contract with each Clinic.

You can withdraw consent at any time. This does not affect processing already done.

6. Who we share it with

We share it only with service providers who help us run Higo and who must keep data confidential and secure. They are:

  • Cloud hosting and database.
  • Email delivery.
  • Payment processing, through the Clinic's own Razorpay account.
  • Maps.
  • WhatsApp or SMS providers, once enabled.

We may also disclose data when the law requires it. We never share one Clinic's records with another Clinic.

7. How we protect it

  • Encryption in transit and at rest, and extra encryption for payment keys.
  • Each Clinic's records are kept separate at the database level.
  • Role-based access, and email codes at sign-in for owners and administrators.
  • Audit logs of important actions.

Hashigo staff cannot view Clinic records, except through temporary support access that the Clinic grants.

8. How long we keep it

  • Website enquiries: up to 24 months after our last contact, or sooner if you ask.
  • Staff accounts: while the Clinic's subscription is active.
  • Clinic records: as the Clinic instructs. After a subscription ends, records are kept as set out in our Terms and then deleted, with notice given before deletion.
  • Security and activity logs: at least one year.
  • Sign-in codes: expire after 10 minutes.

9. Where it is stored

Data is stored on secure cloud infrastructure. Where personal data is processed outside India, we do so as the DPDP Act permits. For users in the UAE, we apply the same protections and handle data in line with applicable UAE law.

10. Your rights

Under the DPDP Act you may:

  • Ask for a summary of your personal data and how it is used.
  • Ask us to correct, complete or update it.
  • Ask us to erase it.
  • Withdraw your consent.
  • Raise a grievance.
  • Nominate someone to act for you.

How to ask:

We may need to confirm your identity first. We will respond as soon as possible and within the time the law requires.

11. Children

Higo is a business tool. Pet owners booking through Higo must be 18 or older, or the booking must be made by a parent or guardian.

12. Data breaches

If a breach affects your personal data, we will tell the affected Clinics and people, and the Data Protection Board of India, as the law requires.

13. Cookies and browser storage

We use only what is needed to run Higo, such as keeping you signed in and remembering your sidebar setting. We do not use advertising trackers.

14. Grievance Officer

Grievance Officer, Hashigo Technologies · hello@hashigotechnologies.com · +91 99449 18320.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

15. Changes

We may update this notice. We will post the new version here with a new date, and tell Clinics about important changes.